CASE STUDY: Analytic Support for a Federally Qualified Health Center

Challenge


The senior leadership of a data-driven FQHC system with 20+ sites serving 100,000+ patients partnered with Vital Statistics Consulting (VSC) from May 2020 through May 2021 to examine COVID-19 seroprevalence, prior and ongoing testing, symptom experiences, and risk factors for its frontline workers and patients. At the client’s request, VSC tailored a coaching-oriented work process to improve staff analytical skill and leverage data to target gaps in care and operational/strategic processes.


Intervention


The engagement commenced with a research study that documented overall employee COVID-19 seroprevalence and seroprevalence differences across job titles, geographic location, and demographic factors. The VSC team designed the research protocol and electronic screeners and surveys, obtained ethics approval from an independent Institutional Review Board, conducted electronic data collection, performed analyses, and prepared a scientific manuscript which is currently under peer review. The findings, which suggested among other things that one-third of seropositive participants had no previous Covid-19 symptoms or were unsure, are critical to shaping vaccination and health-messaging efforts targeted to healthcare workers.

Over the next few months--and prior to COVID-19 vaccine roll-out--VSC developed models to identify patient-level risk factors for COVID-19 test positivity, using our findings to 1) isolate gaps in care and target outreach and intervention, and 2) to enhance existing reporting processes by adding robust data-analytic capability. With the introduction of vaccines, VSC tracked roll-out and distribution, identifying correlates of uptake by patient demographic (ethnicity, housing, migrant-worker status) and organizational/programming (medical home, drug-treatment). VSC maintained regular communication with the client’s clinical and administrative leadership, periodically reporting findings along with questions to guide contextual considerations for the evidence.


Results


This data-driven partnership assisted the FQHC to identify gaps in service provision and established data-driven blueprints for solutions to those gaps. VSC anticipates that future projects will focus on the following types of analysis:

  • Assessing the impact of COVID-19 on routine care/service utilization, including such priority measures as child well visits and immunizations, adult preventive care, and chronic care management.

  • Enhancing the electronic health record system to identify and monitor post-COVID syndrome in patients, tracking impacts of post-COVID syndrome on special patient populations, including the most economically vulnerable.

  • Building robust, high-integrity, data warehousing capabilities to facilitate real-time advanced analysis of patient outcomes, experience, cost, and access.